Aroohi Agro Producer Company Limited
Refund Policy for Packed Cereals
At Aroohi Agro Producer Company Limited, we ensure that our packed cereals meet quality and safety standards. Please read our refund policy carefully before placing an order.
1. No Return Policy
Due to food safety and hygiene reasons, packed cereal products once opened or delivered are not eligible for return.
2. Eligible Cases for Refund
A refund or replacement may be considered only in the following situations:
- •The packed cereal is damaged during transit
- •The product received is expired
- •The wrong product or incorrect quantity is delivered
- •The package is tampered or leaked at the time of delivery
3. Reporting a Complaint
- •Any issue must be reported within 24 hours of delivery.
- •Customers must share clear photos or videos of the product, outer packaging, and invoice for verification.
4. Refund / Replacement Process
- •After verification, we will initiate a refund or replacement, as applicable.
- •Refunds will be processed to the original payment method within 7–10 business days.
5. Non-Refundable Situations
Refunds will not be provided in cases of:
- •Products opened or used after delivery
- •Minor variations in color, size, or taste (natural agricultural variation)
- •Delay caused by courier services or unforeseen circumstances
- •Incorrect shipping details provided by the customer
- •Requests raised after the specified time limit
6. Order Cancellation
- •Orders can be canceled only before dispatch.
- •Once shipped, orders cannot be canceled.
7. Contact Information
For any refund-related concerns, please contact us at: